If you are job-seeking, you need to join LinkedIn, an essential job-search tool. If you’re not on a job search but you’re into online networking; or want to acquire new partners or clients; or otherwise want to rev up your networking activity level, you should likewise become a LinkedIn user, in my view. All that being said, there are some iron-clad rules for polite and professional use of the network. Here’s my Top Ten list for LinkedIn do’s and don’ts:
1) DO connect to your “real-world” friends.
I’m amazed by how many LinkedIn users join up, create a profile, and immediately set to work inviting all sorts of online strangers to join their networks. Sure, it’s fun to browse the LinkedIn database and look up people you might want to know better….but what about your friends back in three-dimensional space? The first thing to do as a new LinkedIn user – after creating a rockin’ profile for yourself – is to invite your true-blue friends and former workmates to join your network. There are three steps in this process:
a) Download your Outlook address book so that LinkedIn can find your friends who are already members.
b) Use the Find Colleagues and Find Classmates functions to synch up with people you know from school and past jobs; and
c) Invite bunches of “real” friends who aren’t already LinkedIn users, to join the network – you’ll be helping them get connected at the same time you grow your own network.
2) DON’T become an Invitation Spammer.
It’s tempting to start sending “connect to me” invitation to every Tom, Dick and Sally you find on LinkedIn, but it’s bad manners. If you want to reach out to someone you’ve spotted who has an enticing profile, send the person a Contact request rather than an invitation to join your network. A Contact request, to use an offline networking analogy, is like an invitation for a coffee date. An invitation to Connect is like asking someone to go steady. Unless you know a person already, don’t spam him or her with a “want to start recommending me to people, and vice versa?” invitation – it’s creepy.
3) DO unto others….
It’s astounding that a person would send out connect-to-me invitations while proclaiming on his or her profile that no new connection invitations will be accepted. Talk about all take and no give! There are other LinkedIn users who set up a profile and make connections, and then specify on their profiles that they won’t act on requests to forward (a key piece of LinkedIn’s value). These messages say, I want to be on this site and get its value, but I don’t want to deal with other people’s requests. A modern-day Dante would design a special, uncomfortable and crowded level of Hell for these folks: no pits of fire, but perhaps a zone where all connections are dial-up, cell phones can’t hold a signal and no one helps you with anything, retribution for the me-first approach to online networking that you showed in your most recent incarnation on Earth.
4) DON’T make assumptions about your own irresistibility.
Connection invitations should state clearly why you expect your invitee to link up with you – for instance, because you serve on the same fund-raising committee or because your daughters are best friends in the fifth grade. With so many activities crowding a typical businessperson’s schedule and so many people in the mix, it’s easy for people to forget how they know you. Likewise, even Contact requests should state your case as plainly as possible. A message that says “May I call you? We could collaborate” is not the world’s strongest pitch. People are incredibly busy – if you’re job-seeking, or trolling for new clients, you may lose sight of the fact that a person needs a compelling reason to even spend ten minutes on the phone with you.
It’s helpful to remember what I call the Happy Life theory of networking: when you reach out to a stranger, that person is presumably leading a happy and fulfilling life without the benefit of knowing you. It’s not enough to say “I’ll buy you lunch!” or the online equivalent of that offer; a $25 lunch (or a scintillating phone conversation with you) just might not be as hard to pass up as you believe. So lay it out there: here’s what I can do for you, or here’s what I need, or both.
5) DO keep your profile current.
A pox on the person who lets her LinkedIn profile languish! If you can’t be bothered to keep your profile current, why should another person bother to engage with you? If I receive a Contact request, jump over to the requester’s profile, and find that its details don’t match what’s in the requester’s email message, I’m already underwhelmed. Bonus: when you update your profile, you can send a one-click blast message to let your entire first-degree network know about your news. Note: please don’t abuse this feature! Reserve profile-update blasts for news on the order of a job promotion, book launch or appointment to a national commission….as opposed to news items like “I have started my PMP certification class.”
6) DON’T confuse quantity for quality.
If I were a recruiter, I’d build the biggest network I could, on LinkedIn or otherwise. After all, there’s zero downside to being able to view, and reach, a massive number of candidates when your job is locating talent. But for the rest of us, it’s easy to get the notions “a big network” and “a strong network” confused. The question to ask yourself is “could I recommend this person, and could he recommend me?” If not, the principal value in any individual LinkedIn connection will be your ability to view his network (and vice versa). That’s not a bad thing, but it would be a shame to mistake that kind of visibility for influence. Amassing connections can become a kind of addiction, but withdrawal will kick in when these near-strangers begin to ask you to vouch for them to your dearest friends.
7) DON’T pass along questionable requests.
I got religion on this item in an instant last summer, when a fellow asked me to send a friend of mine a spammy invitation to his business conference. “I can’t do it,” I wrote, “it’s purely a marketing message.” The gentleman’s return message essentially ripped my head off, affirming my initial gut reaction that his request was an improper one. Don’t hesitate to stand up for yourself and for your friends when sketchy requests come down the pike (and they will). If you pass along every bit of dreck that finds you, your trusted friends will start to doubt you, and that’s a far worse fate than having to write to another LinkedIn user, “I’m sorry, but I don’t feel comfortable passing this on.”
8) DON’T abuse the Find Colleagues feature.
LinkedIn’s Find Colleagues feature allows you to find old workmates and send unmediated connection requests to them, a boon if you’ve lost their email addresses over the years. Unfortunately, it’s easy to abuse the feature by listing false employers or dates of employment on your profile. What can we say about this? If you believe in the wheel of karma, avoid the temptation to claim employers and employment dates you’re not entitled to.
9) DO join the PowerForum.
Newbie LinkedIn users have lots of questions, and a great place to get answers is the user group called MyLinkedInPowerForum. Send a blank email message to firstname.lastname@example.org to join the group and get LinkedIn (and general) networking advice. MLPF founder Vincent Wright is a helpful guide and mentor to LinkedIn users all over the world – I can virtually guarantee that you’ll learn something useful from the Forum’s daily conversation.
10) DO disconnect from bad apples when you need to.
Finally, it’s worth noting that LinkedIn gives you the ability to disconnect from other users if you find that the connection no longer works for you. If you’re plagued by inappropriate requests or other annoyances from one of your connections, you can cut the cord and save yourself from recurring headaches. Some people just don’t get the notion of an online community with standards and norms; and it’s not your job to teach them how to behave. Just move on.
Liz Ryan is one of the country’s most widely-read and well-respected career, Human Resources and leadership commentators, whose columns and broadcasts reach over fifty million readers and listeners per month. Liz’s columns and articles can be read at Bloomberg Business Week, Kiplinger’s Finance, the Huffington Post, and Monster.com. As well, she is a commentator for CNN, MSNBC, NPR and BBC Radio among other broadcast outlets and publications. Liz is the leader of the 25,000-member Ask Liz Ryan online community.